The customer or prospect can get an answer to his questions instantly, without having to wait for the availability of a human. There is a notion of proximity to your customer and their habits. So the user can choose where to have information about your business. The chatbot can be installed where your customers usually go: The user experience is energized, improved. Rather than leaving our screen to type our request elsewhere, this computer program immediately responds to our request and allows us to save time.īecause it responds to us in a dynamic way, the chatbot also gives us the impression of exchanging with a human, which makes our internet browsing more pleasant. No matter what industry your business is in, you can easily create and configure a bot that is useful for your business.įalling on a chatbot is always appreciable, when we are a little lost on an application, a website, when we are looking for a particular product, etc. For commercial companies, it is an excellent process to optimize sales, and this, in a few clicks!īotnation chatbots are versatile. The chatbot can also offer a similar product when an individual launches a search and the desired service is no longer available. 24/7 users.Ī marketing chatbot can also allow you to capture more leads, being a real dynamic alternative to classic forms. Tutorials, a more advanced FAQ, or even a guided tour, can be added and make the customer's visit easier!īut the conversational agent is not only useful for after-sales service: it can also allow you to make more sales by resolving the obstacles to purchase by answering your customers' questions. The questions asked by individuals are recorded, companies can then anticipate these and provide new answers on their website, for example. Using a chatbot helps to optimize operational efficiency, responding instantly to user requests and avoiding overloading customer support. Here again, you have already come across them: Siri from the Apple brand and Alexa from the Amazon group are none other than voice chatbots! ChatGPT or Google Bard, text chatbots! Botnation chatbots, marketing discussion robots at the service of your business needs!įor the record, the first chatbot that was born was the robot ELIZA, created by Joseph Weizenbaum between 19. It is then more efficient, but also more greedy in server resources. When used more extensively, the chatbot combines artificial intelligence (AI) and natural language processing (NLP or TLN). If you've ever seen a small chat appear when you open a website, with a question "how can I help you?" then you have met a chatbot! This discussion can be written or oral, giving the user the impression of exchanging with another individual. A chatbot is a discussion robot programmed to converse with a human in an automated way via a chat.Ĭhatbots are very present on the internet, and it is almost certain that you have already come across one without knowing ! It is a software programmed to maintain a conversation with a human.
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